Refund policy

Last updated: October 14, 2026

We want your Solene experience to feel considered at every step. If you need help with a return or an order, our team is here to guide you.

Returns within 30 days

Unopened products in their original packaging can be returned within 30 days of delivery for a full refund.

For hygiene reasons, we’re unable to accept returns of opened skincare or health products. If an item arrives damaged or faulty, please email us at contact@atelliersolene.com so we can help.

How to arrange a return

Email us at contact@atelliersolene.com with your order number and the items you would like to return. We’ll provide the return instructions and address. Please contact us before sending anything back so we can guide your return to the right place.

Your refund

Once your return has been received and checked, we’ll let you know whether it has been approved. Approved returns receive a full refund. We’ll confirm when your refund has been issued; the time it takes to appear may vary depending on your payment provider.

Damaged or faulty items

If your order arrives damaged or an item is faulty, please email us at contact@atelliersolene.com with your order number and a description of the issue. A photo, where possible, will help us understand what happened. We’ll work with you to make things right.

Changing or cancelling an order

Please email us at contact@atelliersolene.com as soon as possible after placing your order. If it hasn’t shipped, we’ll do our best to make the changes you need or cancel it for a full refund.